Refund and Return Policy
Effective Date: March 10, 2025
At Snapnovas, we are committed to ensuring your satisfaction with your purchase. If you are not completely happy with your laptop, our Refund and Return Policy provides clear guidelines for returning or exchanging your product.
1. Return Eligibility
You may return or exchange your laptop within 30 days of receiving your order. To be eligible for a return or exchange, the product must be in its original condition, including all accessories, packaging, and documentation.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Laptops that have been used or show signs of damage
- Software, downloadable content, and personalized items
- Products that are no longer in their original packaging
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@snapnovas.xyz or call 314-227-7277 to notify us of your return request. Provide your order number and details of the product you wish to return.
- Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to send the product back to us.
- Return the Product: Once you receive the return instructions, package the product securely and ship it back to us. Customers are responsible for return shipping fees unless the product was defective or an error was made on our part.
4. Refund Process
Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that it may take 5–7 business days for the refund to appear on your account, depending on your payment provider.
5. Exchange Policy
If you wish to exchange your laptop for a different model, please contact our customer service team. We will guide you through the exchange process and ensure the new item is shipped to you once we receive the returned product.
6. Damaged or Defective Products
If your laptop arrives damaged or defective, please notify us immediately upon receiving the product. We will either replace the product or issue a full refund at no additional cost to you.
7. Customer Support
Our customer service team is here to assist you with any questions or concerns regarding returns, exchanges, or refunds. Feel free to contact us at info@snapnovas.xyz or call 314-227-7277.
By purchasing from Snapnovas, you agree to the terms and conditions outlined in this Refund and Return Policy.